Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which refunds may be provided for services rendered by Hamza Overseas Pvt Ltd. We are committed to ensuring client satisfaction while maintaining fair business practices.

Please read this policy carefully before availing our services. By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Refund Eligibility by Service Stage

3. "No Placement, No Fee" Guarantee

For clients enrolled in our Premium and Executive packages, we offer a "No Placement, No Fee" guarantee under the following conditions:

• You have provided accurate and complete information
• You have actively participated in the job search process
• You have attended all scheduled interviews
• You have not rejected more than 2 suitable job offers
• The guarantee period is 12 months from registration

If no placement is achieved within the guarantee period despite meeting all conditions, you are entitled to a full refund of placement fees (excluding government fees, documentation charges, and third-party expenses).

4. Non-Refundable Items

The following fees and charges are non-refundable under any circumstances:

• Embassy/Consulate visa application fees
• Medical examination charges
• Police clearance certificate fees
• Document attestation and apostille charges
• Translation and notarization fees
• Courier and shipping charges
• Training program fees (after attendance)
• IELTS/PTE examination fees
• Air tickets and travel arrangements

5. Visa Rejection Refund

In case of visa rejection, the following refund policy applies:

Note: Visa rejections due to false information or criminal history provided by the client do not qualify for any refund.

6. Cancellation by Client

You may cancel your application at any time by submitting a written request via email to support@hamzaoverseas.com. The refund amount will be calculated based on the service stage at the time of cancellation (as per Section 2).

Cancellation Fee: A processing fee of ₹5,000 or 5% of the refund amount (whichever is higher) will be deducted from all refunds.

7. Cancellation by Company

If we cancel your application due to circumstances within our control (e.g., inability to provide promised services), you will receive a full refund of all fees paid.

If cancellation is due to factors attributable to you (e.g., providing false information, failure to cooperate), no refund will be provided.

8. Refund Process

8.1 How to Request a Refund

1. Submit a written refund request to support@hamzaoverseas.com
2. Include your full name, registration ID, and reason for refund
3. Attach any supporting documents
4. Our team will acknowledge receipt within 2 business days

8.2 Processing Time

• Refund requests are reviewed within 7-10 business days
• Once approved, refunds are processed within 15-20 business days
• Refunds will be credited to the original payment method
• Bank transfer refunds may take additional 3-5 business days

8.3 Required Documentation

• Original payment receipts
• Copy of signed service agreement
• Bank account details for refund (if different from payment source)
• Any relevant correspondence

9. Disputes

If you disagree with a refund decision, you may:

1. Request a review by emailing support@hamzaoverseas.com with "Refund Dispute" in the subject line
2. A senior manager will review your case within 10 business days
3. If still unresolved, you may escalate through the dispute resolution process outlined in our Terms of Service

10. Special Circumstances

In cases of genuine hardship or exceptional circumstances (e.g., medical emergencies, bereavement), we may consider refund requests on a case-by-case basis, even if they fall outside the standard policy. Please contact our support team to discuss.

11. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on our website. The policy applicable to your case will be the one in effect at the time of your registration.

12. Contact Us

For refund-related inquiries, please contact: